shipping & delivery
We currently offer shipping within the United Kingdom, Europe, the US and Australia. Shipping rates will be automatically calculated at checkout, dependent on the shipping country specified. We hope to be able to offer Worldwide shipping in the near future.
Shipping times are estimated as follows, based on orders received by 1pm. For any orders placed after 1pm, orders may be dispatched the following working day (Monday – Friday):
|Shipping To:||Service:||Delivery Estimate:|
|United Kingdom||Standard||1 - 3 Working Days|
|Express Saver||Next Working Day by EOD|
|Express||Next Working Day by 2pm|
|European Countries||Standard||3 - 6 Working Days|
|Express||1 - 2 Working Days|
|United States||Standard||3 - 6 Working Days|
|Express||1 - 2 Working Days|
|Australia||Express Saver||3 - 6 Working Days|
Please note, a number of our orders are fulfilled from our Mayfair store. Our store operating hours are Monday - Friday, 10am - 6pm. As a result, any orders placed from Friday 1pm through to Sunday end of day, will be shipped on Monday. We apologise for any inconvenience this may cause, and look forward extending operating hours in the near future.
Once shipped, you will receive an email confirming dispatch of your order and providing a tracking number from our delivery partners to identify the location and delivery time of your parcel.
Every purchase will be insured from the time it is dispatched from our distribution centre to the moment it is delivered to you, or the person nominated to take delivery on your behalf.
All orders will require a signature on receipt, which will be used to signify a successful delivery and fulfillment. Once your item is delivered and signed for, the responsibility of these goods is passed to the customer.
Where a delivery address has been provided for a shared building (e.g. an office), Roksanda.com is not liable for any lost or missing order signed for within these grounds.
When placing your order, please ensure all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
Please note we cannot ship to PO boxes or forwarding addresses.
LANDED COSTS, TAXES AND DUTIES
All orders dispatched to addresses within the UK (excluding the Channel Islands) will be charged inclusive of UK VAT
We are pleased to say that roksanda.com will bear all duty and custom costs on International orders. However local sales taxes, where applicable, may need to be paid on delivery. Our delivery partners will contact you to request this.
Roksanda.com is not responsible for any unforseen customs or duty charges, or for any delays caused during the clearance process.
From time to time, Roksanda.com may run free shipping promotions. To be notified of these and other promotions sign up to our email newsletter. Free shipping promotions will be applied to your order on the payment page once the valid promotional code is entered.
We shall endeavour to deliver the product to you within 30 days (from the day after you have placed your order) unless you have agreed to a later delivery date with our Customer Service team. If we are unable to deliver the product within that time, we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund. Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the time frame that Roksanda.com gives for delivery estimations, nor are we accountable for this time for delivery. All new orders are deemed separate and each is treated individually.