shipping & delivery
We currently ship ONLY to the UK.
We will be offering worldwide shipping very soon. Please sign up to our email newsletter and we'll let you know as soon as this is available.
SHIPPING FEES AND TIMES
Orders placed by 1pm will be shipped the same day (Monday - Friday).
Shipping to the UK: £8 1-4 Working Days
Please note, a number of our orders are fulfilled from our Mayfair store. Our store operating hours are Monday - Friday, 10am - 6pm. As a result, any orders placed from Friday 1pm through to Sunday end of day, will be shipped on Monday. We apologise for any inconvenience this may cause, and look forward extending operating hours in the near future.
Once shipped, you will receive an email confirming dispatch of your order and providing a tracking number from our delivery partners to identify the location and delivery time of your parcel.
Every purchase will be insured from the time it is dispatched from our distribution centre to the moment it is delivered to you, or the person nominated to take delivery on your behalf.
All orders will require a signature on receipt, which will be used to signify a successful delivery and fulfillment. Once your item is delivered and signed for, the responsibility of these goods is passed to the customer.
Where a delivery address has been provided for a shared building (e.g. an office), Roksanda.com is not liable for any lost or missing order signed for within these grounds.
When placing your order, please ensure all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
Please note we cannot ship to PO boxes or forwarding addresses.
From time to time, Roksanda.com may run free shipping promotions. To be notified of these and other promotions sign up to our email newsletter. Free shipping promotions will be applied to your order on the payment page once the valid promotional code is entered.