contact us

We'd be delighted to help you in placing an order, tracking a purchase, booking an appointment in store, arranging a return, selecting the right fit, or managing your roksanda.com account.

 

Our customer service email is manned 10am – 6pm Monday to Friday. Please submit your enquiry through the form below, and we will endeavour to respond within 48 hours.

OPTIONAL:

Shopping Cart

Your cart is currently empty.

Continue Shopping

BRINGING THE STORE TO YOU


We offer complimentary concierge within Greater London through Harper - purchase the pieces you love and the rest are taken away.

1

TRY BEFORE YOU BUY

Add your favourite pieces to your bag and click' Try at Home' in your bag.

2

ON YOUR SCHEDULE

Select a 1 hr delivery window, 10am-10pm, 7 days a week.

3

INSTANT RETURN

Pay only for what you love, and the rest is taken away - all within the hour.


SIMPLY CHOOSE 'TRY AT HOME' IN YOUR BAG


*Covid-19 service update: A contact-free version of our service has been introduced to allow our customers to continue to shop effortlessly and most importantly safely during the crisis. Learn more: harperconcierge.com/coronavirus.

FAQ

Where is this service available?

Harper Concierge currently serves Greater London (all 32 boroughs) and will appear as a shipping method If you’ve entered a qualifying postcode.

– How do I place my order with Harper ? –

Add as many items as you wish to your bag. Once you’re happy with your selection , proceed to checkout and enter your delivery details. Choose 'Concierge' as your delivery option then select your preferred appointment date and time. Continue to the payment page to review and confirm your order. No payment is taken during the checkout process.

– How much does the service cost? –

We offer this service free of charge.

- How do I pay? -

Once you’ve found and tried your perfect pieces at home, your Style Concierge will take payment by card (Amex accepted). Harper will return any thing you don’t wish to keep to ROKSANDA.

– Is there any obligation to buy? –

No. Harper helps you find and keep only the pieces you love , while making it easier to return the pieces you don’t — saving you time and effort. There are no hidden or additional charges, nor an obligation to buy.

– How many items can I try on? –

We encourage you to try as many pieces as you’d like and take two sizes i f you are unsure of fit .