All items should be returned new, unused, in the original packaging, with all ROKSANDA tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer.To arrange your return, please fill out the returns form provided with your delivery, and contact customerservice@roksanda.com to arrange collection with UPS. Unidentified returns may be returned to the sender.