resort 2018
resort 2018
CUSTOMER SERVICES

We reserve the right to suspend, restrict or terminate your access to the whole or part of the website at any time without notice.

Content on www.roksanda.com may not be lawful in countries outside the EU, in which case, use of the website by any party within such a country renders that party fully responsible for their use of the website.

Whilst ROKSANDA attempts to keep all information as accurate and up-to-date as possible, ROKSANDA is not liable for any content inaccuracies or incomplete information except in the case of negligence or other law provisions concerning liability.

We will do our best to ensure the website is always available, but do not guarantee it shall be available at all times nor error and interruption-free.

ROKSANDA holds licenses regarding all website design, text, graphics and software.

ROKSANDA is a registered trademark of RBDM Limited. Other trademarks and logos shown on this website are owned by either RBDM Ltd or a third party. Your use of this website grants you no rights in relation to intellectual property rights of RBDM Ltd or third parties.

Any use of this website other that what is permitted in these Terms & Conditions many not be undertaken without our express and prior authorization.

All content on this website is the property of RBDM limited or a third party and is protected by international copyright and other intellectual property laws. No unauthorized party has the right to, in any way, use, distribute, modify or create derivative of any such content or exploit it in any way without express, written permission from RBDM limited. RBDM Limited has the exclusive right to prohibit or authorize any such actions and to claim authorship for any content posted on www.roksanda.com.

Any party using, distributing, modifying or creating derivative of any of the website content must not do so without the express written consent from RBDM limited and must comply to the terms as outlined within any such document. The consumer is completely liable.

You will comply with the restrictions on the use of the website, as set out in these Terms and Conditions.

You will not use this website for any unlawful purpose or in any way that renders the website less efficient, interrupts or damages it.

You will not penetrate or attempt to penetrate the website security measures.

If we have suffered losses due to your use of the website, or content you have submitted to it with recklessness, deliberate harmfulness or negligence, you are obliged to compensate us fully. You are also required to compensate us fully if a claim or legal proceeding is brought against us by any party as a result of your breach of the terms laid out here.

www.roksanda.com may post third party links. ROKSANDA does not monitor and is not responsible for the content of any sites these may link to. ROKSANDA will not be held responsible for any content of these sites. ROKSANDA does not recommend that users access these links and provides no guarantees pertaining to the linked-too sites. ROKSANDA advises that any users of the links read the Terms and Conditions of the site they are directed to before making use of the website in question.

Any party wishing to link to www.roksanda.com is required to apply for consent to do so from ROKSANDA. Consent can be obtained by contacting enquiries@roksanda.com. ROKSANDA has the right to object to any links to www.roksanda.com

At any time, ROKSANDA reserves the right to modify these Terms and Conditions; once posted on the website, any modifications become effective immediately. By using the website, the customer accepts the most current version of these Terms and Conditions. The customer is advised to check for changes within these Terms and Conditions on a regular basis.

ROKSANDA reserves the right to alter or rescind any rights granted by these Terms and Conditions. The consumer is expected to comply with these changes as per their immediate effect.

ROKSANDA reserves the right to edit any website content, material or code at any time and without notice.

These terms are specific to the consumer and the rights or obligations granted within these terms may not be transferred to any other party than the consumer themselves without the express consent from ROKSANDA.

The Terms and Conditions as outlined here are governed by English law. All users of the website are therefore subject to jurisdiction in the English courts. In the event that part of these Terms and Conditions are found, by law, to be ineffective, all other parts are still applicable.

For complaints, comments or queries relating to these terms, please email enquiries@roksanda.com.

These Terms and Conditions were last updated: 17th September 2015.

We are RBDM trading as ROKSANDA, a company registered in England & Wales. The registration number for this company is 6332884. The Reigstered Office is: 415 Linen Hall, 162-168 Regent St, London W1B 5TE. The VAT number is 877484856.

Thank you for your interest in ROKSANDA. 

For head office and retail opportunities, please email: careers@roksanda.com stating the role for which you are applying in the subject line. 

For all internship enquiries please email: internship@roksanda.com.

newsletter

You are able to browse and use www.roksanda.com without signing up to the newsletter, however all customers wishing to sign up are eligible to receive the following benefits:

  • Invites to in-store and VIP events
  • Sale previews
  • Exclusive discounts and benefits
  • Notification of new-stock arrivals in-store

General Enquiries
For general enquiries, please email: enquiries@roksanda.com.

Press
For press enquiries, please contact The Communications Store on roksanda@tcs-uk.net or call +44 20 7938 5048.

Wholesale
To contact our wholesale department, please email: sales@roksanda.com or call +44 20 7613 6496.

9 Mount Street 
Mayfair 
W1K 3NG 
+44 20 7613 6499 
mountstreet@roksanda.com


opening hours
Monday to Saturday 10am - 6.30pm
excluding public holidays

view map

Welcome to www.roksanda.com (herein also referred to as the website).

This privacy policy pertains to you (the user of this website) and to RBDM Ltd, trading as ROKSANDA. Your privacy is important to us. We aim to treat your personal information with the utmost care. Please read the following Privacy Policy to learn about how we process and collect your personal data. Personal Data includes any personally identifiable information you supply to us through use of this website (such as your name, e-mail and any other personal details).

We respect the integrity of your personal data. Except in ways outlined within this Privacy Policy, we do not share or otherwise sell your personal data and other information collected on this website to any third party. You are not required to submit any personal data to use this website, however there are certainservices provided by ROKSANDA, such as the newsletter service, which is only accessible via the submission of certain personal information.

By using this website, you are confirming that you agree with and accept this Privacy Policy; you are agreeing to accept this Privacy Policy regardless of whether you are browsing the website, signing up to our newsletter, or are using this website for any other purpose. If you do not agree with the Privacy Policy as outlined on this page, please do not use this website.

ROKSANDA reserves the right to alter, update and amend this Privacy Policy at any time, so it is recommended that you visit this page regularly to check for changes.

For consent purposes and because information is being taken from users of this website, we recommend that all users of this website under the age of eighteen (18) do so under the supervision of a parent or guardian.

This website is operated from the UK and, as such, is governed by and adheres to the Data Protection Act 1998.

For any questions regarding this Privacy Policy, please email enquiries@roksanda.com.This Privacy Policy is, at present, only available in English.

personal information: data collection and use

Who collects and processes your data?

By using the website, you agree that your personal data may be collected by ROKSANDA, a trademark of RBDM Ltd, as well as their service providers. RBDM Ltd is in charge of any information collected or processed on the website. All processors and collectors of your data will strictly adhere to the Data Privacy Act 1998 and will only use your personal data for purposes as outlined within this Privacy Policy.

 

For what purposes do we collect your data?

Your data will be collected and processed in order to:

  • Provide and improve the services to which you are subscribing
  • Facilitate your navigation of the website
  • To protect against fraud and to protect the services to which you are subscribing
  • Appraise you of any news or information regarding ROKSANDA
  • Keep you informed on customer offers
  • Adhere to other legal processes as required by law

 

How do we collect, process and store your data?

Personal data collected online via our website is collected exclusively for commercial purposes; all personal data is collected in line with data protection laws. Your personal data is processed electronically, though it may occasionally be processed by analog means, such as for security purposes.

All personal data collected via the website will be stored by ROKSANDA or the service providers who aid in providing and improving the services and facilities to which you are subscribing in using this website. Your personal data may be stored outside the UK but will only be processed by ROKSANDA or the company’s service providers. In your submission of any personal data, you agree to the storing and processing of your personal data as outlined within this privacy policy. Personal Data will be stored for the period deemed necessary to identify you and in line with data protection laws. You have the right to update and correct your personal information; you can do this by e-mailing enquiries@roksanda.com.

how to opt out and if you opt out

As mentioned above, you are not required to share your personal information with us in order to use this website. However it may be necessary to provide certain personal data in order to faciliate services, such as the provision of our newsletter. 

Where required by law, ROKSANDA may process your data without your express consent. 

You have the right to opt-out from receiving marketing emails and any future communications at any time and can do so by locating and clicking on the unsubscribe button at the foot of marketing emails. Alternatively, you are able to contact our team to opt-out; to do so please email enquiries@roksanda.com.

After requesting to opt-out, we will remove your personal data as soon as reasonably possible.

data protection: security measures

We may aggregate data collected via this website in order to better understand our customers and to better serve your needs. This aggregated information will be kept separate from identifiable information so that you will not be identified as an individual user; at all times we aim to protect your privacy to the best of our ability except where law requires or where you have violated our terms and conditions of use.

We do not voluntarily share your personal data with any unspecified third parties. We take reasonable steps to ensure the protection and privacy of your data and we will treat it with the utmost care. We have security measures in place to ensure your information is as safe as possible. Unfortunately, any data transmitted online cannot be fully secure; although we aim to protect your privacy as best we can, we are unable to guarantee full and secure transmission of your personal data on our website. We cannot therefore be held liable for any third party who accesses your personal data (as provided by you) illegally or without authorization through our website.

processing of data by law

In the case of particular circumstances provided by law, ROKSANDA may be required to process the personal data of a user or consumer of www.roksanda.com.

accessing your personal data and rights regarding your personal data

As provided for by law, you have the right to request a copy of all personal data we hold about you and information regarding its processing, source, purpose as well as information regarding its processor(s) and controller(s). In order to provide you with this information, a fee of £10 may be payable to cover the cost of providing you with this information. To request a copy of your personal data, please email enquiries@roksanda.com.

Except where the law states otherwise, you have the right to affect and alter the personal data we hold about you in the following way and to receive information about your data in regards to the following:

  • Updating or correcting your personal data
  • Deletion of data or blocking of unlawful data including data not necessary for storage beyond its collected purpose
  • Anonymisation of data
  • Confirmation as to the status of any requested operations regarding your data
  • Information regarding the use or disclosure of your data

At any time you are able to refute the processing of your personal data for marketing purposes or for any lawful reason. To do so, please send your request to enquiries@roksanda.com.

competitions and surveys

To improve our services and to reward our customers, we may invite you to take part in competitions or surveys as they arise. Your involvement in these is purely voluntary and you are not obliged to contribute any information to these surveys or competitions if you do not wish to – however, this may affect your ability to participate in said competitions or surveys. Your personal information will be used to contact customers for the purpose of notifying competition winners, sending prizes or other similar purposes. In the event that we commandeer a third party to undertake competition or survey delivery, their name will be visible to you on the competition or survey. We will ensure any personal data collected by these third parties will be prohibited from being used for purposes other than those outlined within this privacy policy, unless you give express consent for such companies to use your personal information. In situations where you participate in a competition or survey for which we are not the host, we encourage you to read the privacy policy of the host company.

cookie policy

Cookies are small data files that your computer or electronic device will download when you visit this website. When you re-visit the website, those files will be sent back to the website to recognize your personal settings; this back and forth process continues every time you visit the website. Cookies allow us to improve, maintain and manage your experience on our website by providing information on browsing and shopping behaviors and allowing us to track your use of the website. Cookies are functional and will read particular information about your browser so that the website can be viewed correctly. In using our website, you consent to cookies being used. Cookies will only be used by us in accordance with our privacy policy.