pre fall 2018
pre fall 2018
CUSTOMER SERVICES

We reserve the right to suspend, restrict or terminate your access to the whole or part of the website at any time without notice.

Content on www.roksanda.com may not be lawful in countries outside the EU, in which case, use of the website by any party within such a country renders that party fully responsible for their use of the website.

Whilst ROKSANDA attempts to keep all information as accurate and up-to-date as possible, ROKSANDA is not liable for any content inaccuracies or incomplete information except in the case of negligence or other law provisions concerning liability.

We will do our best to ensure the website is always available, but do not guarantee it shall be available at all times nor error and interruption-free.

ROKSANDA holds licenses regarding all website design, text, graphics and software.

ROKSANDA is a registered trademark of RBDM Limited. Other trademarks and logos shown on this website are owned by either RBDM Ltd or a third party. Your use of this website grants you no rights in relation to intellectual property rights of RBDM Ltd or third parties.

Any use of this website other that what is permitted in these Terms & Conditions many not be undertaken without our express and prior authorization.

All content on this website is the property of RBDM limited or a third party and is protected by international copyright and other intellectual property laws. No unauthorized party has the right to, in any way, use, distribute, modify or create derivative of any such content or exploit it in any way without express, written permission from RBDM limited. RBDM Limited has the exclusive right to prohibit or authorize any such actions and to claim authorship for any content posted on www.roksanda.com.

Any party using, distributing, modifying or creating derivative of any of the website content must not do so without the express written consent from RBDM limited and must comply to the terms as outlined within any such document. The consumer is completely liable.

You will comply with the restrictions on the use of the website, as set out in these Terms and Conditions.

You will not use this website for any unlawful purpose or in any way that renders the website less efficient, interrupts or damages it.

You will not penetrate or attempt to penetrate the website security measures.

If we have suffered losses due to your use of the website, or content you have submitted to it with recklessness, deliberate harmfulness or negligence, you are obliged to compensate us fully. You are also required to compensate us fully if a claim or legal proceeding is brought against us by any party as a result of your breach of the terms laid out here.

www.roksanda.com may post third party links. ROKSANDA does not monitor and is not responsible for the content of any sites these may link to. ROKSANDA will not be held responsible for any content of these sites. ROKSANDA does not recommend that users access these links and provides no guarantees pertaining to the linked-too sites. ROKSANDA advises that any users of the links read the Terms and Conditions of the site they are directed to before making use of the website in question.

Any party wishing to link to www.roksanda.com is required to apply for consent to do so from ROKSANDA. Consent can be obtained by contacting enquiries@roksanda.com. ROKSANDA has the right to object to any links to www.roksanda.com

At any time, ROKSANDA reserves the right to modify these Terms and Conditions; once posted on the website, any modifications become effective immediately. By using the website, the customer accepts the most current version of these Terms and Conditions. The customer is advised to check for changes within these Terms and Conditions on a regular basis.

ROKSANDA reserves the right to alter or rescind any rights granted by these Terms and Conditions. The consumer is expected to comply with these changes as per their immediate effect.

ROKSANDA reserves the right to edit any website content, material or code at any time and without notice.

These terms are specific to the consumer and the rights or obligations granted within these terms may not be transferred to any other party than the consumer themselves without the express consent from ROKSANDA.

The Terms and Conditions as outlined here are governed by English law. All users of the website are therefore subject to jurisdiction in the English courts. In the event that part of these Terms and Conditions are found, by law, to be ineffective, all other parts are still applicable.

For complaints, comments or queries relating to these terms, please email enquiries@roksanda.com.

These Terms and Conditions were last updated: 17th September 2015.

We are RBDM trading as ROKSANDA, a company registered in England & Wales. The registration number for this company is 6332884. The Reigstered Office is: 415 Linen Hall, 162-168 Regent St, London W1B 5TE. The VAT number is 877484856.

Thank you for your interest in ROKSANDA. 

For head office and retail opportunities, please email: careers@roksanda.com stating the role for which you are applying in the subject line. 

For all internship enquiries please email: internship@roksanda.com.

newsletter

You are able to browse and use www.roksanda.com without signing up to the newsletter, however all customers wishing to sign up are eligible to receive the following benefits:

  • Invites to in-store and VIP events
  • Sale previews
  • Exclusive discounts and benefits
  • Notification of new-stock arrivals in-store

General Enquiries
For general enquiries, please email: enquiries@roksanda.com.

Press
For press enquiries, please contact The Communications Store on roksanda@tcs-uk.net or call +44 20 7938 5048.

Wholesale
To contact our wholesale department, please email: sales@roksanda.com or call +44 20 7613 6496.

9 Mount Street 
Mayfair 
W1K 3NG 
+44 20 7613 6499 
mountstreet@roksanda.com


opening hours
Monday to Saturday 10am - 6.30pm
excluding public holidays

view map

Welcome to www.roksanda.com (the website).

RBDM Limited t/a ROKSANDA (we, us or ROKSANDA) respects your privacy and is committed to protecting your personal data. 

Where we refer to Personal data we mean any information about an individual from which that person can be identified such as your name, e-mail and any other personal details.  It does not include data where the identity has been removed (anonymous data).

This privacy policy tells you how we look after your personal data when you visit our website as well as personal data received by us when you sign up to our newsletter, purchase a product or service, or participate in a promotion whether via this website or in a ROKSANDA store.

This privacy notice should be read together with any other privacy or fair processing notice which we may issue on specific occasions when we collect personal data about you so that you are fully aware of how and why we are using your personal data.  This privacy notice supplements the other notices and does not override them. 

By using this website, you are confirming that you agree with and accept this Privacy Policy; you are agreeing to accept this Privacy Policy regardless of whether you are browsing the website, signing up to our newsletter, or are using this website for any other purpose. If you do not agree with the Privacy Policy as outlined on this page, please do not use this website.

This website is operated from the United Kingdom.  It is not intended for children and we do not knowingly collect data from children.  Users of this website under the age of eighteen (18) should do so under the supervision of a parent or guardian.  This Privacy Policy is, at present, only available in English.

 Information about ROKSANDA

ROKSANDA (registered in England and Wales Company Registration Number 06332884) is the controller and is responsible for your personal data. 

For any questions regarding this Privacy Policy, please email privacy@roksanda.com.

Contact Details

Our full details are: Data Privacy Manager, RBDM Limited, 8 Orsman Road, London.  Our corporate email address is enquiries@roksanda.com and our mainline telephone number is +44(0)207 729 4800.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.  More details about the ICO can be found at www.ico.org.uk.  We would, however, appreciate the opportunity to address your concerns before you approach the ICO so please contact us in the first instance.

Changes to the Privacy Notice

ROKSANDA reserves the right to alter, update and amend this Privacy Policy at any time, so it is recommended that you visit this page regularly to check for changes.

Changes in your details

We want to be sure that the personal data we hold about you is current and accurate.  Please keep us informed of any changes in your personal data during your relationship with us by emailing privacy@roksanda.com.

Overview

We respect the integrity of your personal data. Except in ways outlined within this Privacy Policy, we do not share or otherwise sell your personal data and other information collected on this website to any third party. You are not required to submit any personal data to use this website, however there are certain services provided by ROKSANDA, such as the newsletter service, which is only accessible via the submission of certain personal information.

 
personal information: data collection

What personal data do we collect from you?

We may collect, use, store and transfer in accordance with this privacy policy different kinds of personal data about you, which is grouped together as follows:

Identity Data – first and last name

Contact Data – email address, billing or delivery address and telephone numbers

Financial Data – bank account and payment details

Transaction Data – details about payments to and from you and other details of products and services you have purchased from us

Technical Data – internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access this website

Profile Data – purchases or orders made by you, your interests, feedback and survey responses

Usage Data – information about how you use our website

Marketing Data – your preferences in receiving marketing from us and any communication preferences

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website page or feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

 

How do we collect your personal data?

We may collect data through:

A Direct Interaction: by you giving us your name, contact and financial data by completing forms or corresponding with us by email, post, phone or other means.  This includes personal data you provide when buying goods and services, subscribing to our newsletter, requesting marketing or promotions to be sent to you or in giving us feedback.

Automated Means:  we may collect technical data as identified above by using cookies and other similar technologies whilst you browse our website.  Please see our section on the use of cookies in this privacy policy for further details.

We may also receive personal data from a number of third party sources, namely:

  • technical data from web analytics providers such as Google and other search information providers who may be based anywhere in the world; and
  • contact, financial and transaction data from technical, payment and delivery service providers. 

 

For what purposes do we collect your data? 

We will only use your personal data for a particular purpose where there is lawful basis for our processing of your data for that purpose including where such processing is for our legitimate interests (including, for example, the development of our products and services, and the growth of our business).  However, we will not share your personal data with any other company for marketing purposes nor use your personal data to send you marketing communications about any third party's products or services without your express opt-in consent.

Most commonly, we will use your personal data to:

  • Provide and improve the services to which you are subscribing
  • Facilitate your navigation of our website
  • Where we need to perform the contract we are about to enter into or have entered into with you for the sale of goods or supply of services including managing the delivery of orders
  • To manage our relationship with you, including notifying you of any change to our terms and conditions of website use, conditions of sale goods or this privacy policy
  • To enable you to take part in any promotion, competition or to participate in any survey ROKSANDA may run
  • To use data analytics to improve our website, products and services, marketing, customer relationships and experiences
  • To protect against fraud and to protect the services to which you are subscribing
  • Appraise you of any news or information regarding ROKSANDA
  • Keep you informed on customer offers and make suggestions about goods or services of ROKSANDA that we think may be of interest to you
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override these interests
  • Adhere to legal obligations.

You have the right to withdraw consent to any direct marketing communications which we may send you by email or text at any time by emailing us at privacy@roksanda.com

Where required by law, ROKSANDA may process your data without your express consent.

 

how to opt out and if you opt out

As mentioned above, you are not required to share your personal information with us in order to use this website. However it may be necessary to provide certain personal data in order to facilitate services, such as the provision of our newsletter, or to perform contracts for the sale of ROKSANDA products purchased from us.

You have the right to opt-out from receiving marketing emails and any future communications at any time and can do so by locating and clicking on the unsubscribe button at the foot of marketing emails. Alternatively, you are able to contact our team to opt-out; to do so please email privacy@roksanda.com.

After requesting to opt-out, we will remove your personal data as soon as reasonably possible so that you will no longer receive marketing or other communications from us. However, by law we may be required to keep certain information about our customers including contact, identity, financial and transaction date after they cease to be customers for tax purposes for a minimum period of years. 

data protection: security measures

We take reasonable steps to ensure the protection and privacy of your data and we will treat it with the utmost care. We have security measures in place to ensure your information is as safe as possible.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, any data transmitted online cannot be fully secure; although we aim to protect your privacy as best we can, we are unable to guarantee full and secure transmission of your personal data on our website. We cannot therefore be held liable for any third party who accesses your personal data (as provided by you) illegally or without authorization through our website.

processing of data by law

In the case of particular circumstances provided by law, ROKSANDA may be required to process the personal data of a user of our website or a purchaser of our goods or services.

accessing your personal data and rights regarding your personal data

As provided for by law, under certain circumstances you have certain rights under data protection laws in relation to your personal data.  These include the right to request a copy of all personal data we hold about you and information regarding its processing, source, purpose as well as information regarding its processor(s) and controller(s).  You may also be entitled to request correction of your personal data, request its erasure or otherwise object to its processing and, of course, you may withdraw consent to our use of your personal data for marketing communication purposes.

If you wish to exercise any of these rights, please contact us at privacy@roksanda.com 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

As a condition of providing you with access to your personal data or to exercise any of your other legal rights we may need specific identity verification information from you as a security measure to ensure that personal data is only disclosed to the person who has the right to receive it.

We will try to respond to a legitimate request within 30 days.  Occasionally it make longer if your request is particularly complex or you have made a number of requests.  We will always endeavour to notify you and keep you updated. 

competitions and surveys

To improve our services and to reward our customers, we may invite you to take part in competitions or surveys as they arise. Your involvement in these is purely voluntary and you are not obliged to contribute any information to these surveys or competitions if you do not wish to – however, this may affect your ability to participate in said competitions or surveys. Your personal information will be used to contact customers for the purpose of notifying competition winners, sending prizes or other similar purposes. In the event that we commandeer a third party to undertake competition or survey delivery, their name will be visible to you on the competition or survey. We will ensure any personal data collected by these third parties will be prohibited from being used for purposes other than those outlined within this privacy policy, unless you give express consent for such companies to use your personal information. In situations where you participate in a competition or survey for which we are not the host, we encourage you to read the privacy policy of the host company.

cookie policy

Cookies are small data files that your computer or electronic device will download  and store on your browser on the hard drive of your computer and when you visit this website they allow us to distinguish you from other users of our website. In continuing to use our website, you consent to cookies being used. Cookies will only be used by us in accordance with this privacy policy. 

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.  However, if you block all cookies (including essential cookies) you may not be able to access all or parts of our website, or your user experience may be affected adversely.

We may use the following cookies on our website:

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Targeting cookies. These cookies record a user's visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookie may also be used to track a user's movements across different websites and to create profiles of their general online behaviour. Information collected by tracking cookies is commonly used to serve users with targeted online advertising.